Cancellation & Refund Policy
Life happens. Here's how we handle changes and refunds for booked appointments.
Last updated: 7/30/2026
Rescheduling
You can reschedule your appointment at no cost with at least 24 hours' notice. We'll do our best to fit your new preferred window.
Late cancellations
Cancellations made less than 24 hours before the scheduled window may forfeit the $50 deposit to cover reserved technician time.
No-shows
If our team arrives at the scheduled time and cannot access the property or perform the requested work, the deposit is not refundable and a re-visit fee may apply.
Refunds
If we cancel or cannot complete the requested service, we refund any deposit paid. For completed work, refunds are handled case-by-case based on the specific circumstances.
How to cancel or reschedule
Contact us directly via email at msc@thedetailersllc.com or phone. Please include your name and appointment date.